When people learn to drive, they don’t jump from reading a manual to cruising the freeway. After Driver’s Ed, they need a quiet, empty parking lot to safely build their skills and confidence before facing real world challenges. Learning to disarm anger and hostility is significantly more demanding than learning to drive, so where’s the “parking lot” for that?
According to Jason Sackett, founder or Managing Upset, disarming involves taking the energy out of a confrontation or strong emotional expression, neutralizing the other person’s ability to remain angry or hostile, thereby creating opportunities for more productive dialogue. Successful use of this technique requires a thorough understanding of and commitment to its principles, followed by ample practice. It is not for everyone.
However, those willing to see past others’ rude or attacking demeanor and learn the disarming technique soon realize that there is no more successful method for managing upset. Join us Jason Sackett describes the Managing Upset training and concepts his program implements of disarming–why it works, why other responses to confrontation fail, how to disarm effectively, and which traps to avoid–in a format that allows participants to quickly learn and apply the principles.
ABOUT JASON SACKETT
Jason Sackett is a Professional Certified Coach, Licensed Clinical Social Worker, and Certified Employee Assistance Professional based in Los Angeles with 25 years of professional experience dealing with “upset,” i.e. angry, aggrieved, hostile, and sometimes fundamentally unreasonable individuals–and the unlucky people that have to work with them.
He has trained hundreds of professionals in Managing Upset; coached C-suite executives with volatile teams; facilitated over 350 workshops; taught graduate-level courses in forensic social work; and published dozens of articles and video clips to help people gain advantages in the workplace.
Jason holds a Master of Social Work degree from the University of Southern California with a concentration in Industrial Social Work, and received my Bachelor of Arts degree in Anthropology from the University of California, Berkeley.
Managing Upset training has been highly sought and heavily attended by hospital administrators, medical services/ departments, charge nurses, physicians, HR administrators and managers, employee relations professionals, attorneys, and entire staffs of business units..